TurboTax 2024 Return Policy – How to Get A Refund

Updated on Sunday February 18, 2024: Did you buy a copy of TurboTax — maybe at Amazon or at your local retail store like Costco or Best Buy — only to realize that you don’t need it? Maybe you bought the wrong version? Or you changed your mind and decided to file your taxes this year with the help of a certified public accountant (CPA) like those offered by H&R Block? Whatever the reason, we’ll help you see if you qualify for a refund and help you return your unwanted TurboTax software.

Can I Return my Unwanted TurboTax 2024 Software?

If you purchased your CD/digital download version of TurboTax 2024 software directly from intuit.com or at any one of their authorized retailers then you are covered by their 60-day money-back guarantee. That’s even if the store that you purchased the software from does not accept returns on either sealed or opened software programs. That incudes a qualifying purchases of TurboTax Basic, Deluxe, Premier and Home & Business versions.

For 2024, the list of Intuit’s authorized retailers include:

  • AAFES (Army Air Force Exchange Store)
  • Amazon (only when the order was “Shipped and Sold by Amazon.”
  • Best Buy
  • BJ’s Warehouse
  • CDW
  • Costco
  • Dell
  • Fred Meyer
  • Marine Corps
  • Meijer
  • Micro Center
  • Nebraska Furniture Mart
  • Newegg.com
  • NexWeb (Navy)
  • Office Depot/OfficeMax
  • PC Mall
  • Quill
  • Sam’s Club
  • Staples
  • Target

If you purchased your boxed CD, download or activation code of TurboTax elsewhere — including on eBay — then it’s possible that your have a bootlegged, pirated or otherwise illegal/non-resalable version of the program. If that’s the case, you may be declined a return and refund of your purchase price. If you believe that you are a victim of a scam then be sure dispute the changes with your Credit Card company and report the issue to Intuit directly at [email protected].

How Can I Request a Refund from TurboTax?

You will need to complete this form when requesting a refund. You will need to provide a scanned copy of receipt/proof of purchase (or order number if purchased directly from Intuit), your product license code (included in your purchase confirmation email or on the DVD case), your contact information including your physical mailing address, and answer a few other basic questions. Your request must be made within 60 calendar days from the purchase date in order to qualify. Keep in mind that any incurred shipping and handling charges are not refundable.

Track your TurboTax Refund Request.

A refund request may take a few weeks to process by Intuit, especially if it’s may on or around April 15th as their customer service team is usually exceptional busy around this time of the year. However, you can track your refund request at any time using this app. Be prepared to provide your case number and email address used in the initial request.

Can I Get a Refund for TurboTax Online 2024 Products?

Because all TurboTax Online and Mobile/App products are paid for at the time you submit your completed tax return for efiling, just prior to printing/saving your completed tax return (not prepaid beforehand as is the case with all TurboTax CD/download versions) there are no refunds/returns accepted and no money-back guarantees offered on any of these products.


Stuck with your TurboTax refund? Then leave your questions or comments below and we’ll do our best to help you out!

2 thoughts on “TurboTax 2024 Return Policy – How to Get A Refund”

  1. There is no order number in the email with my download link and code. Because TurboTax has NO IDEA how to import data from Schwab, your product is useless. Without an order number, I can not ask for a refund. I will never buy from TurboTax again.

    1. Clayton, Where did you buy your copy of TurboTax from? Directly from intuit.com or from another site/reseller?

Leave a Reply